FAQ’s

Providing Expert & Honest Service For Over 20 Years

Are balustrades safe?
Yes. Our balustrade systems are fully compliant with Australian standards. We also have independent NADA testing on the products we use. We only use the best!
Do balustrades rust?
No. Stainless steel balustrades do not rust and we use premium materials that cannot rust.

Our aluminium is powder coated and it also does not rust in our coastal environment.

I don’t know what design I want. Can you help me?
Yes! We have plenty of ideas we can discuss and images you can view to help you make your decision. We can meet and discuss what would suit the area the best both functionally and visually.
What is the average turnaround time?
Quotes are usually done within 2-3 days- that is get to site, measure up and have the proposal emailed to you.

When you choose to proceed the turnaround varies depending on the job and the current workload but the average time from accepting the quote is generally 2-3 weeks to completion.

Do you plan/draw designs?
We sketch up what has been discussed in the measure and quote to ensure we get the design right.

We will help come up with these designs if needed or can work from designs the client has submitted.

What are the payment terms?
This is depending on the size of the work and material costs. Generally payment is on completion of the project.

For large projects we use stage invoicing so payments are more manageable for both the client and us.

Do you keep lots of materials in stock?
No. However our suppliers of the materials we use are local companies and keep very large stock, so we never have a long wait on the materials we need. We have a great supply network.

The uniqueness of our work and most of our work being custom means that our supplies vary greatly, so it is best to order materials when needed rather than them sitting in a warehouse, this also helps to keep our cost lower as we are not compensating for the space or unused stock.

Do you deliver and install direct to site?
Yes. We have our own delivery vehicles and we install as the materials are delivered, so materials are not left sitting around on site. Generally our installers bring materials with them when they are ready to install.
What are your trading hours?
Our general trading hours are 7am to 5pm Monday to Friday. However if we have a deadline to meet we can discuss additional hours or weekend work if need be.
Do you provide warranty on products?
Yes. Things happen and warranty is included with all installations. 12 months is the standard warranty.
What finishes do you use?
With our power coated material we mainly use dulux products.

We also offer a variety of stylish glass finishes. Discuss these with us during quotation or view some in our gallery.

How do I get in touch?
Contact us via phone or email and if you don’t get a hold of us immediately we will soon get back to you!

Happy Customers

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Joel Marshall

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Jane Doe

Edge Balustrades & Fencing

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